Siebel Tools Crashes During Drilldown In Objects (Doc ID 1951757.1)

Last updated on JULY 12, 2017

Applies to:

Siebel Tools - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.
""Checked for Relevance on 08-DEC-2014""
""Checked for Relevance on 22-Aug-2016""

Symptoms

Statement of Issue:
-----------------------------
Siebel tools crashes during drilldown in objects on windows 8 machine only of 8.1.1.11.8

Steps:
---------
1.) Perform drilldown in any of the objects(BC) in Siebel Tools
2.) Siebel Tools crashed.

Error:
-------------------
On Siebel Tools > Object Explorer, select Business Component and upon drilling down, there is a dialog box showing:
Siebel Tools has stopped working


A problem caused the program to stop working correctly.
Windows will close the program and notify you if a solution is available.


The callstack was observed on:

- CONTEXT -
EIP: 0x777ef342, EFL: 0x00000246, FS: 0x00000053, GS: 0x0000002b
CS: 0x00000023, DS: 0x0000002b, SS: 0x0000002b, ES: 0x0000002b
EAX: 0x0018ee30, EBX: 0x0dfd8970, ECX: 0x00000000, EDX: 0x00000000
ESI: 0x0018eefc, EDI: 0x0018eecc, EBP: 0x00000000, ESP: 0x0018fd48
 
- CALL STACK -
KERNELBASE +0x11d4d = RaiseException() +0x48
msvcrt +0x809f7 = purecall() +0x11
MFC71U +0x8e757
ssdtfr +0x30ef4 = CSSFrameListReposObj::ShowPromptDeleteRecord() +0x2dc4
MFC71U +0x8e3d0
MFC71U +0xa924f
oleacc +0x49a4 = AccessibleObjectFromEvent() +0x2b9c
tiptsf +0x543d = ProcessCiceroCaretEvent() +0x1dd8
tiptsf +0x566c = ProcessCiceroCaretEvent() +0x2007
tiptsf +0x2874 = DllCanUnloadNow() +0x8c5
tiptsf +0x1b89 = ProcessCaretEvents() +0x71
USER32 +0xa3d1 = RealGetWindowClassW() +0x5d
ntdll +0x3f342 = KiUserCallbackDispatcher() +0x2e
sscfui +0x6313f = CSSFrameMgr::BuildView() +0x87f
siebdev +0xb8a3 = CSSCanvasSvc::CSSCanvasSvc() +0x583
MFC71U +0x34884
MFC71U +0x2ce71
MFC71U +0x2d571
MFC71U +0x43fd
siebdev +0x18ec0 = CSSCanvasSvc::CSSCanvasSvc() +0xdba0
MFC71U +0x3522c
MFC71U +0x353a3
siebdev +0x18d3b = CSSCanvasSvc::CSSCanvasSvc() +0xda1b
MFC71U +0x2b27d
MFC71U +0x2b31c
MFC71U +0x2b385
MFC71U +0x2b3c3
USER32 +0x7834 = CallNextHookEx() +0x97
USER32 +0x7a9a = CallNextHookEx() +0x2fd
USER32 +0xce71 = CallWindowProcW() +0x8b
XTP9510Libu +0x90b4d = CXTPHookManager::HookWndProc() +0xfd
ntdll +0x3f342 = KiUserCallbackDispatcher() +0x2e

Changes

 

Cause

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