TimeSheet Templates Used in Time Sheet Approval Workflows are not present in Latest Siebel Versions (Doc ID 1951833.1)

Last updated on OCTOBER 20, 2016

Applies to:

Siebel Call Center - Version 8.1.1.3 SIA[21219] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
In latest Siebel versions, TimeSheet Templates are missing.

ACTUAL BEHAVIOR
---------------
As per the  requirement we need to enable TimeSheets module in our Siebel and for this below workflows needs to be activated.

• Add Time Item to Time Sheet
• Go to My Time Sheets view
• Time Sheet AutoGen
• Time Sheet Process
• Update Time Sheet Status

But, these workflows are referring to the following Vanilla Templates, which we can't find in the application.

• Time Sheet Submitted
• Time Sheet Revoked
• Time Sheet Rejected
• Time Sheet Acceptable
• Time Sheet Approved


EXPECTED BEHAVIOR
-----------------------
Vanilla Templates mentioned in the workflow needs to be available in the Siebel Application

Cause

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