TimeSheet Templates Used in Time Sheet Approval Workflows are not present in Latest Siebel Versions

(Doc ID 1951833.1)

Last updated on OCTOBER 20, 2016

Applies to:

Siebel Call Center - Version SIA[21219] and later
Information in this document applies to any platform.


In latest Siebel versions, TimeSheet Templates are missing.

As per the  requirement we need to enable TimeSheets module in our Siebel and for this below workflows needs to be activated.

• Add Time Item to Time Sheet
• Go to My Time Sheets view
• Time Sheet AutoGen
• Time Sheet Process
• Update Time Sheet Status

But, these workflows are referring to the following Vanilla Templates, which we can't find in the application.

• Time Sheet Submitted
• Time Sheet Revoked
• Time Sheet Rejected
• Time Sheet Acceptable
• Time Sheet Approved

Vanilla Templates mentioned in the workflow needs to be available in the Siebel Application


Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms