Error Creating Loyalty Members On 1st January When Tier Class Is Fixed Date

(Doc ID 1951860.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Loyalty Manager - Version 8.1.1.5 SIA [21229] and later
Information in this document applies to any platform.

Symptoms

When a Tier Class is set to Fixed Date with a start date of the 1st January, Loyalty members cannot be created on the 1st January, the error "Tier change can not be performed Because it will result in an expired tier for this member. (SBL-LTY-14003) " occurs. However the member is actually created but has no Tier. This works correctly on all other dates.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms