Remote Product Configurator Stops Responding (Doc ID 1952753.1)

Last updated on FEBRUARY 21, 2023

Applies to:

Symptoms

For some reason remote product configurator stops responding on new sessions.

Logfile excerpt on remote eConfigurator:
ObjMgrBusServiceLog InvokeMethod 4 000021f1547500d4:0 2014-11-26 14:04:27 Begin: Business Service 'Configurator Session Service' invoke method: 'CreateSession' at 437c72c8
eProdCfgLog LogInfo 3 000021f1547500d4:0 2014-11-26 14:04:27 CSSCxObjInstService::CreateSession() - [User] = xxxx established configurator session with parameters:, [Task Id] = 11534546, [Integration Object Name] = SIS OM Asset, [Header Id] = 2-K1WB05, [Line Item Id] = 2-K1WB26, [Product Id] = 1-AQRG0, for the CP "CP1", Link [1-E4WNF] = , Link [1-9Y07J] = OK
CchMgrLog CchMgrAcsInfo 4 000021f1547500d4:0 2014-11-26 14:04:27 Accesses item [0000000002_LOV.0-R9NH.DEU] in cache [LOV].
CchMgrLog CchMgrAcsInfo 4 000021f1547500d4:0 2014-11-26 14:04:27 Item [0000000002_LOV.0-R9NH.DEU] is in cache [LOV].
CchMgrLog CchMgrAcsInfo 4 000021f1547500d4:0 2014-11-26 14:04:27 Accesses item [0000000002_LOV.DO.DEU] in cache [LOV].
CchMgrLog CchMgrAcsInfo 4 000021f1547500d4:0 2014-11-26 14:04:27 Item [0000000002_LOV.DO.DEU] is in cache [LOV].
eProdCfgLog LogWarning 2 000021f1547500d4:0 2014-11-26 14:04:27 ConfiguratorWorker::GetConfigWorker() - [Session ID] = "2-K1WBEH" obtained a worker with Address = 0x4bd46ac0

--> long delay of over 130 seconds before next logfile entry comes up

Logfile excerpt on AOM:
SessMgr ConnOpen 3 0045248c546a00a0:0 2014-11-18 14:45:29  36821: [SESSMGR] Open(siebel://VirtualServer/XXX/eProdCfgObjMgr_deu, 20, 120) = [siebel://VirtualServer/XXX/eProdCfgObjMgr_deu/!43.69011a.1QTer02GHcdUTryz3/MdEgEAAFVp.546b4d79.0045248c546a00a0, 0]
SisnTcpIp SisnSockDetail 4 0045248c546a00a0:0 2014-11-18 14:45:29  36821: [TCPIP-client] Send() descriptor = 221
SisnTcpIp SisnSockDetail 4 0045248c546a00a0:0 2014-11-18 14:45:29  36821: [TCPIP-client] Send() descriptor = 221
Error Error 1 0045248c546a00a0:0 2014-11-18 14:45:29 Field: 'Account Contracted Products Only Flag' does not exist in integration object 'SIS OM Order' component  'Header' when variable map 'Cfg Eligibility Variable Map - Context' attempted to retrieve a value.
Error Error 1 0045248c546a00a0:0 2014-11-18 14:45:29 Field: 'Pre Pick Mode' does not exist in integration object 'SIS OM Order' component  'Header' when variable map 'Cfg Eligibility Variable Map - Context' attempted to retrieve a value.
SisnTcpIp SisnSockDetail 4 0045248c546a00a0:0 2014-11-18 14:45:30  36821: [TCPIP-client] Send() descriptor = 221
SisnTcpIp SisnSockDetail 4 0045248c546a00a0:0 2014-11-18 14:45:30  36821: [TCPIP-client] Send() descriptor = 221
--> long delay 

GenericLog GenericError 1 0045248c546a00a0:0 2014-11-18 14:47:35 (ssmsismgr.cpp (870) err=1180682 sys=0) SBL-NET-01034: Die SISNAPI Verbindung wurde durch den Peer getrennt.
SisnTcpIp SisnSockDetail 4 0045248c546a00a0:0 2014-11-18 14:47:35  36821: [TCPIP-client] socket() opened descriptor = 210 from  10.134.54.11:51463 to 10.134.54.47:2321

The SISNAPI connection is closed from AOM when remote eConfigurator needs too long to respond. Why does this happen? How can it be addressed?

Changes

Cause

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