ELIGBILITY DISPLAY MODE = 2 NOT WORKING WHEN PRODUCT CLASS OR PRODUCT LINE USED IN COMPATIBILITY (Doc ID 1953728.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications - Version 8.1.1.1 [21211] and later
Information in this document applies to any platform.

Symptoms

Non-Compatible Products Are Not Hidden in eConfigurator

For an instance, the compatibility rule defined is an exclude rule which contains the product classes defined below as subject and object:
Subject - Product Class: POSPAGO_CLS
Object - Product Class: CONTROLE_CLS

For every product under POSPAGO_CLS, it cannot be ordered with the products that use the class CONTROLE_CLS. But inside eConfigurator, when selecting a product that has a class of POSPAGO_CLS, then selecting a product under CONTROLE_CLS, a warning message is being encountered insted of hiding the non-compatible products.

Cause

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