Eligibility Display Mode = 2 Not Working When Product Class Or Product Line Used In Compatibility (Doc ID 1953728.1)

Last updated on OCTOBER 06, 2021

Applies to:

Symptoms

Non-Compatible Products Are Not Hidden in eConfigurator

For an instance, the compatibility rule defined is an exclude rule which contains the product classes defined below as subject and object:
Subject - Product Class: POSPAGO_CLS
Object - Product Class: CONTROLE_CLS

For every product under POSPAGO_CLS, it cannot be ordered with the products that use the class CONTROLE_CLS. But inside eConfigurator, when selecting a product that has a class of POSPAGO_CLS, then selecting a product under CONTROLE_CLS, a warning message is being encountered insted of hiding the non-compatible products.

Changes

Cause

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.