Preventive Maintenance Engine Issue (Doc ID 1953789.1)

Last updated on FEBRUARY 27, 2017

Applies to:

Siebel Field Service - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Field Service

ACTUAL BEHAVIOR

We are using Preventive Maintenance Engine for our application which generates SR and Activities based on the PM Plans under agreement. We are facing an issue with PM Engine. If an agreement has PM plan for September Month but if the agreement or the entitlement has End Date 30th September, it does not create Activities and SRs for that Plan. This happens for all plans.


EXPECTED BEHAVIOR

if the contract is expired at last day of the current month and has a scheduled PM plan for the same month, SRs and Activities should have been created.

STEPS

The issue can be reproduced at will with the following steps:
1. Set Entitlement's End Date = 9/30/2014 12:00:00 AM
2. Click on Run PM button



Cause

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