My Oracle Support Banner

Email Date Fields Do Not Substitute in User's Local Timezone (Doc ID 1954076.1)

Last updated on AUGUST 28, 2018

Applies to:

Siebel CRM - Version [23030] and later
Information in this document applies to any platform.


The customer would like to know if there is a fix for the below mentioned Bug.


The Communications Outbound Manager does not translate the field "Due" (or the field "Due Date") in the Action Business Component to the Employees Time Zones defined in the User Profile. These fields are not substituted correctly when applied as substitution fields in email templates, according to the User Profile settings.

The substitution for these fields occurs according to the Time Zone from SADMIN or the Time Zone defined under the System Preferences (Default Time Zone) if SADMIN does not have a Time Zone set.



To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.