Siebel Crashes On Browser Back Button in Open UI On a View That Includes a Incorrectly Configured Toggle Applet (Doc ID 1954930.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel Tools - Version 8.1.1.11.12 [IP2013] to 8.1.1.11.16 [IP2013] [Release V8]
Siebel Tools - Version 8.1.1.14 [IP2014] to 8.1.1.14.6 [IP2014] [Release V8]
Siebel Tools - Version 8.2.2.14 [IP2014] to 8.2.2.14.6 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

Crash with following call stack is seen with the following navigation:

1 . Navigate to Service Screen and click on Response Tab
2. Navigate to Sevice History Remarks Tab
3. Navigate Back Using Browser Back (Right Click and Select Back) which comes to Service-Response View
4. Now Navigate to Service History Remarks Tab

sslcshar +0x1e75 = SSstring::operator unsigned short const *() +0x5
sscaswbc +0x136792 = CSSSWEComponentMgr::GetComponent() +0x42
sscaswbc +0x5edfb = CSSSWEFrame::~CSSSWEFrame() +0x2ab
swcacmfr +0x1ad3 = CSSSWEFrameBase::~CSSSWEFrameBase() +0x93
SWCACAFR +0x326cc = CSSSWEFrameOutMailAttachment::GetRuntimeClass() +0x5bc
SWCACAFR +0x3934b = CSSSWEFrameOutMailAttachment::NewAttachment() +0xd7b
sscaswbc +0x6cff2 = CSSSWEView::DeleteFrames() +0xc2
sscaswbc +0x78fbd = CSSSWEView::~CSSSWEView() +0x10d
sscaswbc +0x7a085 = CSSSWEView::EditViewLayout() +0x335
sscaswbc +0xd618e = CSSSWEFrameMgrInternal::DeleteActiveView() +0xfe
sscaswbc +0xd8e75 = CSSSWEFrameMgrInternal::SetView() +0x45
sscaswbc +0xe3ad2 = CSSSWEFrameMgrInternal::BuildView() +0x1362
sscaswbc +0xe5646 = CSSSWEFrameMgrInternal::BuildView() +0x36
sscaswbc +0xfa496 = CSSSWEContentHandler::DoGotoView() +0x1f6
sscaswbc +0xe1b7f = CSSSWEFrameMgrInternal::GotoView() +0x4cf
sscaswbc +0xc144a = CSSSWECmdProcessor::_ProcessCommand() +0x6da
sscaswbc +0xc27f8 = CSSSWECmdProcessor::ProcessCommand() +0xab8
sscaswbc +0xc2d04 = CSSSWECmdProcessor::ProcessCommand() +0xc4
sscaswbc +0x265559 = CSSServiceSWEIface::Request() +0x309
sscaswbc +0x267391 = CSSServiceSWEIface::DoInvokeMethod() +0xed1
sscfom +0x1976c = CSSService::InvokeMethod() +0x24c
sstcsiom +0x6d6a = CSSSIOMSession::ModInvokeSrvcMethod() +0x10a
sstcsiom +0x7613 = CSSSIOMSession::RPCMiscModel() +0x513
sstcsiom +0xe9dd = CSSSIOMSession::HandleRPC() +0x3ad
sssasos +0x6616 = CompCleanup() +0x3be6
sssasos +0x5a95 = CompCleanup() +0x3065
sssasos +0x1a35 = CSSSISObject::operator=() +0x9f5
sssasos +0x2135 = CompHandleMsg() +0x485

Cause

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