Open UI Upgrade - Production Application Crashes on Dispatch Board (Doc ID 1955231.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
Dispatch Board configuration causes OM crash in 8.1.1.11 patchset 9 deployment in Open UI mode, disabling dispatch board eliminates the crash.
The crash is from a single user session. There were not multiple users logged in.
 

ACTUAL BEHAVIOR
---------------
Dispatch Board configuration causes OM crash in 8.1.1.11 patchset 9 deployment in Open UI mode, disabling dispatch board eliminates the crash.
 
EXPECTED BEHAVIOR
---------------
There should not be crashes due to dispatch Board in Open UI.

Error
--------------
crash text

0x201fa5d8 SSstring::GetWriteBuffer(int)+ 0x0000062c
0x204cc838 MakeDetail__10SSEventLogCFR8SSstringPCwUlPPC12CCFFormatArg+ 0x00000440
0x204cbfd0 HandleEvt__10SSEventLogFRC8SSstringiPC8srdEventPC11srdSubEventPCwUlPPC12CCFFormatArg+ 0x00000a1c
0x204c7920 LIBEvtTrigger__FPCciP9srdObjTagT3PCwUlPPC12CCFFormatArg+ 0x000005ec
0x3094cde0 LogEventFmt__16CCFAdapterSharedFPCciP9srdObjTagT3PCwUlPPC12CCFFormatArg+ 0x000003d4
0x2020b570 CcfLogEvent__FP9srdObjTagT1PCwRC12CCFFormatArgRC12CCFFormatArgRC12CCFFormatArgRC12CCFFormatArgRC12CCFFormatArgRC12CCFFormatArg+ 0x00000294
0x3151aac4 CSSCacheV2::GetItem(const SSstring&)+ 0x00000900
0x3134f7ac CSSLOVCache::Lookup(SSstring,CSSLOVCacheItem*&)+ 0x000003ec
0x31350674 GetValueCodeAndCodeValueMap__14CSSTransValMgrFP15CSSModelPhysDefRC8SSstringRC8SSstringRC8SSstringbRC8SSstringRC8SSstringRC8SSstringRC8SSstringRC8SSstringRC8SSstringRP15CSSLOVCacheItem+ 0x00000eac
0x31350274 GetCode__14CSSTransValMgrFP15CSSModelPhysDefRC8SSstringRC8SSstringRC8SSstringRC8SSstringbR8SSstring+ 0x000005c8
0x30fb4b8c CSSContextManager::GetLovValName(CSSModelPhysDef*,const SSstring&,const SSstring&,const SSstring&,const SSstring&,SSstring&)+ 0x000002f0
0x31324a0c CSSDMSessionLocale::GetLovValName(const SSstring&,const SSstring&,const SSstring&,const SSstring&,SSstring&) const+ 0x000004fc
0x31324ba0 CSSDMSessionLocale::GetLovValName(const SSstring&,const SSstring&,SSstring&) const+ 0x000001d0
0x3105a620 GetLovValName__15CSSModelPhysDefCFPCwPCwR8SSstring+ 0x00000470
0x3cff39f0 CSSSWEFrameGantt::GetOverlapInformation(CCFPropertySet&)+ 0x00004644
0x3cff2c34 CSSSWEFrameGantt::DoPackageUtillData(int,CSSBusComp*,CCFPropertySet&,CSSMapStringToString&)+ 0x0000289c
0x3cff2498 CSSSWEFrameGantt::GetUtilizationDefinition(int,CCFPropertySet&)+ 0x000027bc
0x3cfefb68 CSSSWEFrameGantt::CreatePropertySet(CCFPropertySet&)+ 0x00002008
0x42f1ad58 CSSSWEFrameGanttDBOpenUI::CreatePropertySet(CCFPropertySet&)+ 0x00001ec0
0x3cffda50 CSSSWEFrameGantt::RefreshGantt(CSSStringArray&,SSstring&)+ 0x00002f44
0x3cfed4e8 DoInvokeMethod__16CSSSWEFrameGanttFPCwR14CSSStringArrayR8SSstring+ 0x00001e28
0x42f1e680 DoInvokeMethod__24CSSSWEFrameGanttDBOpenUIFPCwR14CSSStringArrayR8SSstring+ 0x000018c8
0x3bc4a1ac InvokeMethod__11CSSSWEFrameFPCwR14CSSStringArrayR8SSstring+ 0x00001378
0x3bc63db8 InvokeMethod__11CSSSWEFrameFPCwR14CSSStringArrayR14CCFPropertySetR8SSstringP16CSSSWEBindingCtx+ 0x00000168
0x3c0984a8 InvokeMethod__15CSSSWEComponentFPCwR14CSSStringArrayR14CCFPropertySetR8SSstring_78_35+ 0x000000e8
0x3c096b00 InvokeMethod__15CSSSWEComponentFPCwR14CSSStringArrayR14CCFPropertySetR8SSstring+ 0x00000104
0x3bbc6dec CSSSWEFrameMgrInternal::InvokeAppletMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&,CSSStringArray&)+ 0x000072e4
0x3bd2c5ac CSSSWECmdProcessor::InvokeMethod(CSSSWEHtmlStream*,CSSSWEArgs*,WWEReqModInfo*,WWECbInfo*&)+ 0x00003698
0x3bd29278 CSSSWECmdProcessor::_ProcessCommand(CSSSWEHtmlStream*,WWEReqModInfo*,WWECbInfo*&)+ 0x00004a48


fdr

592172 1412878333 4121 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 886735352 1352796352 Action
592173 1412878333 4121 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 886735352 1352836552 Action
592174 1412878333 4121 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 886735352 1352796352 Action
592175 1412878333 4121 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 886735352 1352836552 Action
592176 1412878333 4121 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 886735352 1352796352 Action
592177 1412878333 4121 Fdr_OBJMGR Object Manager FdrSub_OBJMGR_BC_REC_DSTR WorkSet Record Destruction 886735352 1352836552 Action
592178 1412878349 4121 Fdr_FDR Fdr Internal FdrSub_FDR_CRASH ** CRASHING THREAD ** 0 0
 
ENVIRONMENT
---------------
8.1.1.11.9 [IP2013]
 
STEPS
---------------
The issue can be reproduced with the following steps:
1. 1 service region, no parent and child service regions needed, just 1 service region by itself.
2. 1 schedule
3. 15 employees associated to the service region
4. set up a few appointments, schedule appointments for 5 employees, drag and drop to schedule appointments, schedule 1 appointment for each of the 5 employees.
5. set user preference week major/ Day minor, log out.
6. log back in, crash

Another Scenario for reproducing this:
Drag and Drop an activity from Dispatch Board backward or forward 1 month. For example, today is 10/9/2014, drag it to 9/7/2014; or drag it to 11/9/2014.

In HI mode, it works fine.

This can be reproducible at will in both production and test environments.
 

Cause

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