SWECommand "OpenCustomerDashboard" Doesn't Work with CTI

(Doc ID 1955567.1)

Last updated on APRIL 06, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.3 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.3 [IP2013] version, CTI

SWECommand "OpenCustomerDashboard" doesn't work

 

In earlier Siebel releases, the following configuration using SWECommand "OpenCustomerDashboard" was used to automatically open the CTI dashboard from CTI when an inbound call arrives:

1.Call a custom Command Definition in the EventResponse
2.In the custom Command Definition add the device command as "@InvokeSWECommand"
3.In Command Data Parameter add the Parameter as Param.SWECommand = “OpenCustomerDashboard”

[Command:TestCommand]
DeviceCommand = "@InvokeSWECommand"
Profile = "Cust0 TServer"
CmdData = "TestCmd"

[CmdData:TestCmd]
Param.SWECommand = "OpenCustomerDashboard"

[EventResponse:InboundConsumerCall]
ServiceMethod = "Persistent Customer Dashboard.Update Dashboard"

 However the above no longer works in IP2013 and later and throws error mentioned below


ERROR




Cause

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