Text Formatting Removed When Pasting Formatted Text To The Email Body (Doc ID 1956185.1)

Last updated on AUGUST 25, 2015

Applies to:

Siebel Email Response - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

The loss of functionality
OPEN UI lose the MS Word, Lotus Notes text format on cut and paste to Loss

The sequence of events:

1 Edit formatted text on MS Word  or Lotus Notes.
2 Copy the formatted text to the clipboard.
3 Paste formatted text to the OPENUI Send email>email body text box applet.
4 Note that formatted text is not preserved as its original formatting.

Include specific error messages (error number with syntax)
None.
 
What IS working
Copy and paste is working with minimal text format: Text underline, Text bold, Text italic.

What is the expected or acceptable result?
Paste formatted text to preserve the text formatting such as Text color, Text background color.

Changes

Moved to OPENUI 8.1.1.11 IP2013

Cause

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