TBUI: Closing/hiding Task Pane On First Screen Re-appears On Second Screen (Doc ID 1956286.1)

Last updated on APRIL 04, 2016

Applies to:

Siebel Call Center - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.
**Checked for relevance on MAR-23-2016**

Symptoms

On : 8.1.1.11.13 [IP2013] version, Task Based UI

ACTUAL BEHAVIOR
---------------
Closing/hiding Task pane on first screen re-appears on second screen

EXPECTED BEHAVIOR
-----------------------
Closing/hiding Task pane on first view should not re-appear on second screen and should have remained closed

STEPS
-----------------------
1. Start task.
2. In First View, Close the Task Pane View (TPV) by clicking x in top right
corner of TPV
3. Click Next
4. TPV reopens itself.
5. Close TPV again.
6. Click Next several times to go through remaining views. TPV Does not reopen itself again


BUSINESS IMPACT
-----------------------
Closing/hiding Task pane on first screen re-appears on second screen

Cause

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