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Open UI Smart Script Auto Fill Pick List Issue (Doc ID 1956683.1)

Last updated on MARCH 16, 2019

Applies to:

Siebel SmartScript - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.9 [IP2013] version, SmartScript

Open UI Smart Script Auto fill pick list Issue. If a user tries to type in a pick list field the application hangs and doesn’t open the pick list. User has to kill his session or wait until it finishes before he can do anything else.
 
This issue was reproduced in a Vanilla Siebel Open UI 8.1.1.11.9 environment. Application should not freeze.

The behavior could be reproduced with followig steps:


1. Navigate to the SmartScripts screen and run the smart script.
2. First screen has a pick list for example “Frequency of Revenue periods”.
3. Enter ”w” for Weeks but application freezes.
4. If you perform the same steps but click on the arrow down,  the pick list appears without any issues.

In a normal list or form applet, the auto fill functionality is working as per design. It’s just not working in Smart scripts.


Cause

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In this Document
Symptoms
Cause
Solution
References


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