Siebel Search with HTTP Indexing Does Not Update 'Status Code' and 'Status Details'

(Doc ID 1957039.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


On : [IP2013] version, System Admin

Actual Behavior
Siebel Search with HTTP Indexing has been configured.
When a search category is indexed, the batch records are created and SES crawls them successfully.
However the 'Status Code' and 'Status Details' of the just indexed search category remain blank.

Expected Behavior
Once SES crawls successfully the feeds, the 'Status Code' should be set to 'Indexed' and 'Status Details' to number of records indexed.

Steps To Reproduce
The issue can be reproduced at will with the following steps:
1. Siebel Search functionality with HTTP Indexing approach has been configured as per Search Bookshelf guidelines
2. Navigate to Administration - Search > Search Index Settings, select a search category and click 'Index'' button.
3. The OSES schedule is launched manually or through Search Schedule Monitor (SSM) job.
4. SES crawls successfully the feeds.
5. Navigate to Administration - Search > Search Index Settings, the 'Status Code' and 'Status Details' columns of the search category remain blank.

Business Impact
Due to this issue, users cannot execute a search operation on the just indexed search category.


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