Runtime Events - Pre Write Record and Write Record Event Must Work for All the Objects (Doc ID 1957162.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.1.1.9 [23016] to 8.1.1.11 [IP2013] [Release V8]
Information in this document applies to any platform.
**checked for relevance on JUL-29-2016**

Symptoms

Statement of Issue:
-----------------------
Runtime Events - Pre Write Record and Write Record Event defined at the applet level is not working effectively.

Created validation on Business SR on save records and its working fine but when users use to click on Run-query from menu tab records is getting saved.

-------------------
 Repro Steps:
-------------------
1. Navigate to "Service" screen > "Service Accounts Data" view.
2. Choose Menuitem "Run Query" on "Service Request" applet
3. Enter MSISDN field value and click "Go" button.
4. Drilldown Active Account
5. In the last applet, click "Service Request" tab.

WHAT IS THE DESIRED BEHAVIOR?
=============================
Run Time events Pre Write Record or Write Record event must work for all the objects i.e. Applet and Bucomp.

WHAT IS THE ACTUAL OR UNEXPECTED BEHAVIOR?
==========================================
Run Time events Pre Write Record or Write Record event must work for all the scenarios. But After Defining Runtime Event at Applet Object Pre Write Reord, and if user try to click on any other option for ex: Run Query from menu item, RTE is not getting triggering successfully.

 

Changes

From Personalization Event Logs:

 

{S(1198)T(1415264312.055)U(SUBRAMANI)K(0)Y(Event)N(Y)}
-------------------------------------------------------------------------------
Event, user SUBRAMANI (task 0), at Thu Nov  6 11:58:49 2014.730, sequence 1199

Object type: Applet
Object name: Service Request Detail Applet
Event:       PreInvokeMethod
Sub-event:   WriteRecord

Processing action set 'EEMBL Business SR Mgt Matrix Validation' ...
 processing action 'EEMBL Business SR Mgt Matrix Validation' ...

Error:
[1] You are not authorized to create new Service Request, Only Business Care Members can do. لا يمكن انشاء طلب خدمة لعملاء الشركات. فقط اعضاء عناية عملاء الشركات يمكنهم انشاء الطلب
(SBL-APS-00802)


Cause

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