SBL-SCB-00016: Inherited socket (0) is invalid. The SCBroker listening port may already be in use by another process. (Doc ID 1957399.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, System Admin

Customer is using 2 Siebel server in on their environment ,One server for Siebel Sales and another one server for Siebel Marketing.Both are running in Linux OS.After the environment bounce, one of the Siebel server is not coming up with below error in enterprise ,SCBroker log files.

ERROR
-----------------------

ENTERPRISE.log
ServerLog ProcessCreate 1 00000ae5549f2ea9:0 2014-12-28 10:17:12 Created server process (OS pid = 11951 ) for SCBroker
ServerLog ProcessExit 1 00000ae6549f2ea9:0 2014-12-28 10:17:16 SCBroker 11951 SBL-SCB-00016   Process 11951 exited with error - Inherited socket (%1) is invalid. The SCBroker listening port may already be in use by another process.

SCBroker_XXXX_XXXXX.log
GenericLog GenericError 1 00000002549f2ee5:0 2014-12-28 10:17:58 (scbcomp.cpp (189) err=4653072 sys=0) SBL-SCB-00016: Inherited socket (0) is invalid. The SCBroker listening port may already be in use by another process.

ENVIRONMENT
-------------
Platform Ver: Linux x86-64 Red Hat Enterprise 5/Oracle VM
Siebel Product version 8.2.2.4 SIA [23030]

ACTUAL BEHAVIOR
---------------
Siebel Marketing server is not coming up after service bouncing.

EXPECTED BEHAVIOR
-----------------------
Siebel Marketing server should come up after service bouncing.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to siebel server box.
2. Run siebenv.sh
3. Run start_server all
4. Server is not coming up and throwing error.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Customer has schedule a downtime to restart the siebel servers.As the siebel server is not come up all the Siebel Marketing users will affect,it will impact their production.

Cause

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