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Inbound Web Service Messages with Attachment Larger than 50K Throws: "SBL-GEN-04031: Internal: Error occurred during base64 decoding". (Doc ID 1957702.1)

Last updated on JULY 21, 2020

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


Customer is sending web service messages with attachments encoded in base64 to Siebel. The external application encode the attachment in Base64 and is also appending the " " escape sequence to indicate LineFeed control character.

This issue is caused only when the EAI XML Converter BS uses the "temp" sub-folder to store temporary XML file references when the document size exceeds the 50Kb size.




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