OpenUI:: Using Keyboard Shortcut Command During The Process Results In Blank Screen (Doc ID 1958355.1)

Last updated on NOVEMBER 04, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
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using keyboard shortcut command during the process results in blank screen.

EXPECTED BEHAVIOR
-----------------------
using keyboard shortcut command during the process should not result in blank screen.

STEPS
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1. Go to quote > line item.
2. Add a product and click “Auto Order” button an click “CTL+S” immediately. This will result view loading with blank page.

There are many other scenarios identified which can cause this issue. If you use alt+q, alt+n, etc, same issue. Another test - click on a hyperlink on the list applet, then CTRL+S, etc, same issue.


BUSINESS IMPACT
-----------------------
UI not rendered properly and users getting confused

Cause

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