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Siebel Web Survey Daemon Start Up/Response Import Error Affecting Builds 628 and 629 (Doc ID 1958933.1)

Last updated on OCTOBER 02, 2018

Applies to:

Siebel Marketing - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Siebel Marketing
Web Survey Daemon build 628
Windows 2008 R2
Oracle JDK 1.6

When attempting to import Response records via Web Surveys the Response is not imported into Siebel. The following error occurs:

ERROR
-----------------------

2014-10-14 11:51:07,965 [QueueReader-0-Queueing] DEBUG (ResponseDataProcessor.java:347) - Calling Siebel Endpoint URL :http://<machine name>/eai_enu/start.swe?SWEExtSource=WebService&SWEExtCmd=Execute&WSSoap=1
Siebel Username :SADMIN
Siebel JobName:Web Survey Job October 14, 2014 11:51:07 AM CEST70
2014-10-14 11:51:08,152 [QueueReader-0-Queueing] ERROR (ResponseDataProcessor.java:361) - Problem calling Siebel Web Services.
2014-10-14 11:51:08,152 [QueueReader-0-Queueing] ERROR (ResponseDataProcessor.java:384) - java.lang.NullPointerException
2014-10-14 11:51:08,152 [QueueReader-0-Queueing] ERROR (ResponseDataProcessor.java:247) - Exception:null
2014-10-14 11:51:08,152 [QueueReader-0-Queueing] ERROR (Logger.java:160) - Connection failure processing file dataq.0000000001
com.siebel.sem.common.db.DataProcessor$ConnectionFailureException: java.lang.NullPointerException
at oracle.apps.sem.wsd.response.ResponseDataProcessor.process(ResponseDataProcessor.java:249)
at com.siebel.sem.common.db.QueueReader.run(QueueReader.java:134)
at java.lang.Thread.run(Thread.java:662)
Caused by: java.lang.NullPointerException
at org.apache.axis2.databinding.utils.reader.ADBXMLStreamReaderImpl.getEventType(ADBXMLStreamReaderImpl.java:539)
at org.apache.axis2.databinding.utils.reader.ADBXMLStreamReaderImpl.getEventType(ADBXMLStreamReaderImpl.java:539)
at org.apache.axis2.databinding.utils.reader.ADBXMLStreamReaderImpl.getEventType(ADBXMLStreamReaderImpl.java:539)
at org.apache.axiom.om.impl.builder.StAXOMBuilder.next(StAXOMBuilder.java:223)
...
...

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install WSD 628 on Windows 2008 R2 using JDK 1.6
2. Start up WSD
3. Click on a Web Survey link
4. Enter some details into the form and submit it.
5. Check whether the Response has been imported into Siebel.

Cause

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In this Document
Symptoms
Cause
Solution
References


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