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Change Record Functionality is Not Working in Payment Exception View in Open UI. (Doc ID 1959196.1)

Last updated on MARCH 11, 2021

Applies to:

Siebel CRM Call Center - Version 8.1.1.11.11 [IP2013] to 21.2 [Release V8 to V17]
Information in this document applies to any platform.

Symptoms

Only first record selected is modified when using "Change Records" feature.

1. Navigate to Site Management > Payment Exception View.
2. Select multiple records
3. Click in Edit > Change Record and add a value to “Exception Amount” field.
4. Only first record is updated



Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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