OUI- Change Record Functionality is Not Working in Payment Exception View. (Doc ID 1959196.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM Call Center - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

1. Navigate to Site Management > Payment Exception View.
2. Select multiple records and user Change Record functionality to set “Exception Amount” field.
3. It does not work

Cause

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