Form applet: Controls missing intermittently, only labels are displayed (IE8, Windows 7, HI Mode, HEB, RTL) (Doc ID 1959632.1)

Last updated on MARCH 06, 2016

Applies to:

Siebel CRM - Version 8.1.1.4 [21225] and later
Microsoft Windows x64 (64-bit) - OS Version: 7
Microsoft Windows (32-bit) - OS Version: 7

Symptoms

Customer Statement

Situation:

A custom view contains three applets (form/list/form).

Issue:

The controls of the bottom form applet are disappearing intermittently. Only the labels remain visible.

Environment

Siebel 8.1.1.4 [21225] HEB on Windows 7 with Internet Explorer 8.
Observed with HEB language. (Right-to-left script.) A similar issue has also been reported for ARA language (which is also using right-to-left script).

Expected Behaviour

Controls of a form applet must not disappear at any time.

Actual Behaviour

Intermittently, all controls in the form applet disappear.

Steps

By following these steps the issue can be reproduced:

Scenario 1: Enter the view.
Scenario 2: Create a new record in the list applet in the middle.


Cause

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