Account Merge Error
Last updated on SEPTEMBER 01, 2016
Applies to:Siebel Call Center - Version 22.214.171.124  and later
Information in this document applies to any platform.
While merging two accounts in Administration Data Quality->Duplicate accounts view, the customer was seeing the below error message and the merge fails.
"Invalid Hierarchy Structure - Circular Loop Detected.(SBL-APS-00120)"
After doing this, if I navigate between the two candidate accounts, I get the below error message
"An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393)"
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms