Account Merge Error (Doc ID 1959906.1)

Last updated on SEPTEMBER 01, 2016

Applies to:

Siebel Call Center - Version 8.1.1.9 [23016] and later
Information in this document applies to any platform.

Symptoms

While merging two accounts in Administration Data Quality->Duplicate accounts view, the customer was seeing the below error message and the merge fails.

"Invalid Hierarchy Structure - Circular Loop Detected.(SBL-APS-00120)"

After doing this, if I navigate between the two candidate accounts, I get the below error message

"An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393)"

Cause

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