Account Merge Error
(Doc ID 1959906.1)
Last updated on FEBRUARY 01, 2019
Applies to:
Siebel Call Center - Version 8.1.1.9 [23016] and laterInformation in this document applies to any platform.
Symptoms
While merging two accounts in Administration Data Quality->Duplicate accounts view, the customer was seeing the below error message and the merge fails.
"Invalid Hierarchy Structure - Circular Loop Detected.(SBL-APS-00120)"
After doing this, if I navigate between the two candidate accounts, I get the below error message
"An end of file error has occurred. Please continue or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00393)"
Changes
Cause
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In this Document
Symptoms |
Changes |
Cause |
Solution |
References |