Component Crashes After 8.1.1.14 Patch Apply (Doc ID 1960048.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Customer had patched their Siebel server to 8.1.1.14 and found that components were crashing at server startup

The following is an example of the call stack seen

 

0029eba0 10001106 00351318 00000010 003512ac sslcosd!UTLOsdRealloc+0x67 [m:\siebel\src\core\ccf\impl\osd\w32\utlosd.cpp @ 110]
0029ebb8 100062eb 00351318 00000010 00352f90 sslcrsa128!T_realloc+0x36 [m:\siebel\src\core\ccf\impl\crypt\rsa\impl\cryptmisc.cpp @ 118]
0029ebd4 1000603b 00352f80 00352f90 00000010 sslcrsa128!B_MemoryPoolRealloc+0x3b
0029ebec 1000c5bd 00352f80 1003fa40 00351358 sslcrsa128!B_InfoCacheAddInfo+0x1b
0029ec0c 10004da4 100329c4 00352f80 00351144 sslcrsa128!cryptoC_AIT_CBCAddInfo+0x7d
0029ec30 10005783 100323f0 00352f80 00351258 sslcrsa128!AI_FeedbackCipher+0x184
0029ec48 10003a1b 00352f80 100323f0 00351154 sslcrsa128!B_AlgorithmSetInfo+0x73
0029ec5c 10002a64 100323f0 10004c20 00351154 sslcrsa128!B_SetAlgorithmInfo+0x4b
0029ec9c 10002f91 734ee910 00351118 0029ed88 sslcrsa128!CSSRC2CrypterAdpt::init+0x114 [m:\siebel\src\core\ccf\impl\crypt\rsa\impl\rc2rsaadpt.inl @ 148]
0029ecb8 10002fc8 0029ecd4 73891a8b 0029ecd0 sslcrsa128!CSSRC2CrypterAdpt::CSSRC2CrypterAdpt+0x41 [m:\siebel\src\core\ccf\impl\crypt\rsa\impl\rc2rsaadpt.inl @ 60]
0029ecc0 73891a8b 0029ecd0 0029ee88 00000000 sslcrsa128!AllocateRC2CrypterAdpt+0x18 [m:\siebel\src\core\ccf\impl\crypt\rsa\impl\rc2rsaadpt.inl @ 35]
0029ecd4 73894ba5 0e80358c 00000020 0029ed14 sslcrsa!CSSRC2Crypter::generateKey+0x1b [m:\siebel\src\core\ccf\impl\crypt\rsa\common\rc2rsa.cpp @ 294]
0029ed94 73893c53 0029edd4 0029edc8 0029ee88 sslcrsa!CSSGenericCrypter::RC2Decrypt+0xf5 [m:\siebel\src\core\ccf\impl\crypt\rsa\common\genericcrypter.cpp @ 966]
0029ee58 73894275 0029ee90 0029ee88 00000000 sslcrsa!CSSGenericCrypter::Decrypt+0x1c3 [m:\siebel\src\core\ccf\impl\crypt\rsa\common\genericcrypter.cpp @ 284]
0029ef14 72c14e96 0029ef70 0029ef74 00000000 sslcrsa!CSSGenericCrypter::Decrypt+0x185 [m:\siebel\src\core\ccf\impl\crypt\rsa\common\genericcrypter.cpp @ 468]
0029ef90 67b86784 0e722ff4 00000001 62f25a11 sslclm!SSLicenseMgr::ReadFile+0x1e6 [m:\siebel\src\core\cmnutils\objmgr\licmgr\sslicmgr.cpp @ 460]
0029efdc 67b705bd 03ddecc0 62f245e5 004ec558 sscfdm!CSSDMLicenseMgr::Load+0x144 [m:\siebel\src\core\datasvc\ssa\util\dmlicmgr.cpp @ 364]
0029f028 67bd9779 03ddecc0 0052fd50 03e8f994 sscfdm!CSSContextManager::Load+0x7d [m:\siebel\src\core\datasvc\ssa\util\ctxtmgr.cpp @ 3780]
0029f094 67fe23e0 03e0ce94 00000000 03ddecc0 sscfdm!CSSModelPhysDef::Preload+0x239 [m:\siebel\src\core\datasvc\ssa\util\physmod.cpp @ 10858]
0029f924 67fd10fd 67fd1020 00000001 62f24dc6 ssscscom!ccfOMProcInit+0x420 [m:\siebel\src\core\services\server\common\ccfom\ccfom.cpp @ 248]
0029f9b8 67fd356b 00000001 62f24e36 735102b0 sssabsvm!_ProcInit+0x6d [m:\siebel\src\core\services\server\bsvcmgr\bsvcmgr.cpp @ 194]
0029fa48 001339f9 62c547f6 00000000 73510250 sssabsvm!bsvmMTServer::MainInit+0x6b [m:\siebel\src\core\services\server\bsvcmgr\bsvcmgr.cpp @ 1041]
0029faf8 00139fa5 00000000 00000001 00000000 siebmtshmw!smiMainThread::Startup+0x4d9 [m:\siebel\src\core\srvrinfra\server\smi\mw\smimtsrv.cpp @ 1202]
0029fb84 0015bdd0 0000000a 00552b18 00577ea8 siebmtshmw!wmain+0x1d5 [m:\siebel\src\core\srvrinfra\server\smi\mw\smimtsrv.cpp @ 227]
0029fbc4 7684338a 7efde000 0029fc10 77ce9f72 siebmtshmw!__tmainCRTStartup+0xfd [f:\dd\vctools\crt_bld\self_x86\crt\src\crtexe.c @ 533]
0029fbd0 77ce9f72 7efde000 53485f4a 00000000 kernel32!BaseThreadInitThunk+0xe
0029fc10 77ce9f45 0015be7e 7efde000 ffffffff ntdll!__RtlUserThreadStart+0x70
0029fc28 00000000 0015be7e 7efde000 00000000 ntdll!_RtlUserThreadStart+0x1b

 

 

Cause

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