My Oracle Support Banner

Siebel Is Unable To Connect To POP3 Server , errors: Timeout reading data from socket ...Socket error 10054: An existing connection was forcibly closed by the remote host... (Doc ID 1960303.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.
Siebel 8.1.x Communications Inbound Receiver component is unable to connect to POP3 server. The POP3 mailbox account/password have been verified and are OK.

Symptoms

On : 8.1.1.7 SIA [21238] version, Comms Server & Email Response

When attempting to use inbound email component
the following error occurs.

ERROR
-----------------------
POP3SMTP[01/05/2015 10:53:20:300]:ERROR:Timeout reading data from socket
POP3SMTP[01/05/2015 10:53:20:300]:ERROR:Socket error 10054: An existing connection was forcibly closed by the remote host (peer).
POP3SMTP[01/05/2015 10:53:20:300]:ERROR:Error receiving data over socket
POP3SMTP[01/05/2015 10:53:20:300]:ERROR:Unable to connect to POP3 server mail.test1 on port 110


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure email response
2. send an inbound email

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use email inbound functionality effectively.

Changes

 none

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

In this Document
Symptoms
Changes
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.