Siebel 8.1.1.11 CTI Open UI: The Sound Does Not Work For CTI Inbound Calls (Doc ID 1960304.1)

Last updated on MARCH 01, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.
We are using Siebel 8.1.1.11 Patchset 10. With OpenUI, the sound does not work for CTI inbound events. On support web, I see this issue was fixed in Siebel Fix Pack 8.1.1.10.

https://support.oracle.com/epmos/main/downloadattachmentprocessor?attachid=880452.1%3A15&action=inline

Can you please let us know if the fix is in Siebel 8.1.1.11 Patchset 10? The sound does work for HI client but not for Open UI.

Symptoms

 no sound withing CTI inbound call

Changes

 none

Cause

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