Last updated on MARCH 23, 2016
Applies to:
Siebel Financial Services CRM - Version 8.1.1.11.8 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
- have a standard environment with 8.1.1.11 + Patchset 11
- have an account for which no opportunity exists
- have an account for which an opportunity exists
Repro steps
01- start Firefox, Options>Advanced>Network: clear cache + offline web content
02- login to e.g. CallCenter_enu
03- click on Opportunities tab. now in "Opportunity Screen Homepage View"
04- in Search applet click on icon in Account field, account pick opens,
05- click on an account with no opportunity, click OK
06- in Search applet click Go
07- now in opportunity list, no records displayed
08- click on opportunities screen tab for next quick search
09- in Search applet click on icon in Account field, account pick opens,
10- click on an account which has an opportunity, click OK
11- in Search applet click Go
12- now in opportunity list, the opportunity record is displayed
13- this time click on browsers back button to return to opportunity home
14- in Search applet now 3 fields are greyed out (read-only): Opportunity, Account, Last Name
15- click into Opportunity field and try to enter text: fails, is read-only
16- click into Accounts field and try to enter text: fails, is read-only
17- click into Last Name field and try to enter text: fails, is read-only
Changes
no changes, this happens in a standard environment.
Cause
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