Internet Explorer 8 Freezes/hangs On Web Client (Doc ID 1961054.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.1 [IP2014] to 8.1.1.14.1 [IP2014] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, System Admin

The issue is that Internet Explorer 8 freezes/hangs on Web Client

IE 8 freezes when an user try log in to the application after he logged out. Here the steps to reproduce it:


ERROR
-----------------------
There are no errors reported

STEPS
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The issue can be reproduced at will with the following steps:
1> log into sseobjmgr_enu (http://<SWSE Web Server>/sales_enu)
2> navigate in the application and make something
3> log out from siebel application
4> in the same IE Session open another web page (www.google.com)
5> try to log into the application Sseobjmgr_enu (pfde-crmprd-ap0/sales_enu)
6> IE 8 freezes


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use the same browser session that was previous used for siebel application. .

Cause

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