Error While Changing Password In Active Directory Through EService Application (Doc ID 1961654.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.9 [IP2013] version, Security / Authentication

When attempting to change password
the following error occurs.

ERROR
-----------------------
 GenericLog GenericError 1 00000296549822e0:0 2014-12-22 06:10:03 (secmgr.cpp (4752) err=4597538 sys=0) SBL-SEC-10018: Access is denied.
SecAdptLog Memory Mgmt Trace 5 00000296549822e0:0 2014-12-22 06:10:03 SecurityFreeCredentials()GenericLog GenericError 1 00000296549822e0:0 2014-12-22 06:10:03 (secmgr.cpp (4800) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance.
GenericLog GenericError 1 00000296549822e0:0 2014-12-22 06:10:03 (secmgr.cpp (3932) err=4597521 sys=0) SBL-SEC-10001: An internal error has occurred within the authentication subsystem for the Siebel application. Please contact your system administrator for assistance

FormatMessage() returns 8f and message text 'Configuration information could not be read from the domain controller, either because the machine is unavailable, or access has been denied.

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Configure authentication Active Directory
2. Login & try to change the password
3. The error appears

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot change the password

Cause

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