Auto Asset Workflow Fails with SBL-EAI-04389 for Assets with Serialized Products

(Doc ID 1962771.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013]

There is a requirement where the Auto asset workflow (SIS OM Apply Completed Service Order Line Item to Service Profile) is used to create an asset from Order Line Item.

Now the assets are getting created for all the products except for the ones where 'Serialized flag' is true.

When reviewing definitions, as observed in tools for 'Asset Mgmt - Asset' BC, if serial number is null for such a product it should be taken care by the vanilla BC user property:

'On Field Update Set 2' ("Product Serialized Flag", "Serial Number", "IIf([Serial Number] IS NULL AND [Product Serialized Flag] = 'Y', [Asset Number], [Serial Number])")

This doesn't seem to happen on current scenario, why it is not predefaulting the asset's serial number to Asset number?

ERROR
-----------------------
SBL-DAT-00498: 'Serial Number' is a required field. Please enter a value for the field.
ObjMgrLog Error 1 00002ef654b313bf:0 2015-01-12 12:45:23 (adptutils.cpp (7083)) SBL-EAI-04389: Required field is missing in instance of Integration Component 'Line Item' with the user key '[Integration Id] = "1-SQZ7A"': 'Serial Number' is a required field. Please enter a value for the field.(SBL-DAT-00498).

Cause

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