Siebel Outbound Emails Are Going To Queued Status, error : File system "*FSM*,\\test01k\SS\S10\att,...not found. Please check your configuration file. (Doc ID 1962939.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
Hi Team,

Some of the Outbound emails are going to queued status. We are seeing below errors in Communication Outbound Manager component. Could you please check and help on this for solution. Attaching the log for your reference.

CommSrvr CommSrvrError 1 00000009549f1f6c:0 2014-12-30 05:15:43 File system "*FSM*,\\csnas01k\SS\S10\att,\\csnas01k\SS\S9\att,\\csnas01k\SS\S8\att,\\csnas01k\SS\S7\att,\\csnas01k\SS\S6\att,\\csnas01k\SS\S5\att,\\csnas01k\SS\S4\att,\\csnas01k\SS\S3\att,\\test01k\SS\S2\att,... not found. Please check your configuration file.
ObjMgrLog Error 1 00000009549f1f6c:0 2014-12-30 05:15:43 (commpkg.cpp (759)) SBL-CMO-00148: A Delivery Profile must be supplied, either in Communications Template 'Event Reminder Package', as Comm Profile Override parameter, or in mobile device configuration.
CommSrvr CommSrvrError 1 00000009549f1f6c:0 2014-12-30 05:15:43 ERR '7274644' is not a send error. Abort the whole execution, go to ll_abort. The current status is bad send = '0', good send = '0', total processed up to now = '1'.
CommSrvr CommSrvrError 1 00000009549f1f6c:0 2014-12-30 05:15:43 Stop to process the outbound requet: '1-2YQADK9'. The stop point is: Source Id = '1-2XYM3B9', Recipient Id = '1-2XYM3B9', Package Id = '1-1PBJMC0'
CommSrvr CommSrvrError 1 0000001f54a1309c:0 2014-12-30 05:15:43 ERR '7274644' in ll_abort. The current status is bad send = '0', good send = '0', total processed up to now = '1'

Symptoms

On : 8.1.1.11 [23030] version, Comms Server & Email Response

When attempting to send outbound email using method "SubmitRequest" for Business Service "Outbound Communications Manager"
the following error occurs.

ERROR
-----------------------
CommSrvr CommSrvrError 1 00000009549f1f6c:0 2014-12-30 05:15:43 File system "*FSM*,\\test01k\SS\S10\att,\\test01k\SS\S9\att,\\test01k\SS\S8\att,\\test\SS\S7\att,\\test01k\SS\S6\att,\\test01k\SS\S5\att,... not found. Please check your configuration file.
ObjMgrLog Error 1 00000009549f1f6c:0 2014-12-30 05:15:43 (commpkg.cpp (759)) SBL-CMO-00148: A Delivery Profile must be supplied, either in Communications Template 'Event Reminder Package', as Comm Profile Override parameter, or in mobile device configuration.




Changes

 none

Cause

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