Drilling into the Search Results Load Empty Applets in Open UI

(Doc ID 1962972.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version [IP2013] and later
Information in this document applies to any platform.


On : SIA [23030] version, Configuration - General

Drilling into the result in the search center displays an empty applets in the destinated view in Open UI.

The destinated view should display the record based on the configured drill down.

The issue can be reproduced at will with the following steps in sample database:

1. Create a new Find object with the following values:
Name: TEST Assets
Applet: Asset Mgmt - Asset Relationship List Applet
Display Name - String Override: TEST Asset
Drilldown View: Asset Mgmt - Assets View (Detail)

2.Add the following fields in "Find Fields":
Field: Asset Asset Number
Display in Result: Y
Display in Entry: Y
Display Name - String Override: Asset Number
Sequence: 1

Field: Parent Asset Id
Display in Result: Y
Display in Entry: N
Display Name - String Override: Parent Asset Id
Sequence: 2

3. Add the following in "Find View":
View: Asset Mgmt - Asset Relationships View

4. Add the following in "Search Execution" business object.
Bus Comp: Asset Mgmt - Asset Relationship

5. Go to "Siebel Power Communications" application object > Application Find
and add in the following:
Find: TEST Assets

6. Compile changes.
7. Login to Siebel Power Communications in Open UI using sample database.
8. Select "TEST Assets" from the Find.
9. Enter "4339-3334-5672-3322" as the asset number.

Note the relationship of this record as:
Parent asset: 0567-09874
=> 4339-3334-5672-3322
=> 4339-3334-5672-3323

10. Drill into the results. This results in blank record showing in the applet.


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