Drilling into the Search Results Load Empty Applets in Open UI (Doc ID 1962972.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Configuration - General

ACTUAL BEHAVIOR  
---------------
Drilling into the result in the search center displays an empty applets in the destinated view in Open UI.

EXPECTED BEHAVIOR
-----------------------
The destinated view should display the record based on the configured drill down.

STEPS
-----------------------
The issue can be reproduced at will with the following steps in sample database:

1. Create a new Find object with the following values:
Name: TEST Assets
Applet: Asset Mgmt - Asset Relationship List Applet
Display Name - String Override: TEST Asset
Drilldown View: Asset Mgmt - Assets View (Detail)

2.Add the following fields in "Find Fields":
Field: Asset Asset Number
Display in Result: Y
Display in Entry: Y
Display Name - String Override: Asset Number
Sequence: 1

Field: Parent Asset Id
Display in Result: Y
Display in Entry: N
Display Name - String Override: Parent Asset Id
Sequence: 2

3. Add the following in "Find View":
View: Asset Mgmt - Asset Relationships View

4. Add the following in "Search Execution" business object.
Bus Comp: Asset Mgmt - Asset Relationship

5. Go to "Siebel Power Communications" application object > Application Find
and add in the following:
Find: TEST Assets

6. Compile changes.
7. Login to Siebel Power Communications in Open UI using sample database.
8. Select "TEST Assets" from the Find.
9. Enter "4339-3334-5672-3322" as the asset number.

Note the relationship of this record as:
Parent asset: 0567-09874
=> 4339-3334-5672-3322
=> 4339-3334-5672-3323

10. Drill into the results. This results in blank record showing in the applet.

Cause

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