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Open UI Blank Screen, Blank Page or Aurora Side Menu Not Visible in Environment Upgraded to Innovation Pack 2014 or IP15 or IP16 (Doc ID 1963536.1)

Last updated on JANUARY 31, 2019

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] to 16.10 [IP2016] [Release V8 to V16]
Siebel Applications - Version 18.12 to 18.12 [Release V17]
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR

After upgrading from 8.1.1.11 (IP13) to 8.1.1.14 (IP14) or IP15 or IP16, logging into the OpenUI application renders a blank screen/page and no further navigation is possible.
This issue is applicable for thin / dedicated / mobile clients. It has also been noticed that the Aurora side menu bar is not visible.


   


EXPECTED BEHAVIOR


The expectation is that the Home Page is rendered properly and the Side menu is visible in an upgraded Siebel environment similar to a standard installation environment.

[In a newly installed 8.1.1.14 (IP 2014) environment the side menu is visible as expected, the issue is seen only on an upgraded environment]




ERROR

The following errors may also be seen in the browser console:

 

Changes

 

Cause

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In this Document
Symptoms
Changes
Cause
Solution
References


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