My Oracle Support Banner

Sending Emails Not Working After Change Of SMTP Server Driver Profile values (Doc ID 1963590.1)

Last updated on AUGUST 07, 2018

Applies to:

Siebel CRM - Version [23012] and later
Information in this document applies to any platform.


On : [23012] version, Comms Server & Email Response

Recently changed SMTP server, so we updated the configuration at the Communication Driver "Internet SMTP/POP3 Server" and tested but no email is sent.

We can see in the logs, the following error occurring:

'SMTP MAIL error: 530 5.7.1 Client was not authenticated'

Navigate to Site Map:
>Administration - Communications> Communications Drivers and Profiles
>Select the Internet SMTP/POP3 Server communications driver
>Click the Driver Parameters tab

The issue has the following business impact:
Users cannot send Outbound mail


To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!

My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.