OpenUI - Print Images (JPG) Using Internet Explorer Shows Print Preview Blank (Doc ID 1963917.1)

Last updated on JUNE 20, 2016

Applies to:

Siebel CRM - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ISSUE STATEMENT
---------------
Attachment images are not opening properly also not able to print the same.

EXPECTED BEHAVIOR
---------------
Attachment images should open properly and should be able to print it.
 
ACTUAL BEHAVIOR
---------------
Attachment images are not opening properly also not able to print the same when using OpenUI with IE10 or IE11.


ENVIRONMENT
---------------
Siebel Financial Services - 8.1.1.11 OUI
Microsoft Windows (32-bit)
Testing

STEPS
---------------
The issue can be reproduced with the following steps:

Login to OpenUI with IE10 or IE11
Activities
Drill down activity
Attachments
Drill down an attachment(jpg file)
Opens in another tab
Right Click Print
Print Preview shows a "X" mark the image is not shown here.

 

Cause

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