Error Thrown "Wrong Field Values Or Value Types Detected In Field" in OpenUI (Doc ID 1964280.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 SIA [23030] version, Client Functionality

Getting the error: "Wrong field values or value types detected in field" in OpenUI

In Open UI, Whenever any existing record is queried with fax number as '000000000' in 'Contact Form Applet' and if we try to update any other field's pick list in the applet, we are getting the below errors:

Fax is a DTYPE_PHONE field with a validation as >=10 digits and should have the format "(321) 123 1231".

The same issue is reproduced to the fields: Work phone, Home Phone, Other Phone and Cellular phone fields which are available in the Contact Form Applet.

Please note that the same is working fine in 8.0 Environment.
 

ERROR
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For the first time in the same screen:
We are unable to process your request. This is most likely because you used the browser BACK or REFRESH button to get to this point.(SBL-UIF-00335)
For the second time, if we repeat the operation in the same screen:
[1]Wrong field values or value types detected in field Fax. Please re-enter your field values. If you need additional assistance, please refer to the documentation.(SBL-UIF-00299)[2]An invalid assignment error has occurred.Please try again or ask your systems administrator to check your application configuration if the problem persists.(SBL-DAT-00421)

STEPS
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The issue can be reproduced at will with the following steps:
1. Update the FAX_PHONE_NUM column for a contact from back end with the value:'000000000'
2. In HI, the Fax # of the contact record is displaying as '?000000000' and we are able to update other fields of the record.
3. In OpenUI, for the same record, the Fax # is displaying as '000000000' and we are not able to update other fields and getting the below reported error.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot see same behavior in HI and Open UI.

Cause

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