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Date On The Dispatch Board Is Coming As Current Date. (Doc ID 1964656.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.9 [IP2013] version

ACTUAL BEHAVIOR
---------------
Drilling on the Activity Status Field is taking to dispatch board, where the Date on the Dispatch Board is coming as Current Date.
 

EXPECTED BEHAVIOR
-----------------------
As per bookshelf, the date (or the first date of the date range) on the Gantt chart of the Dispatch Board defaults to the field values in the Schedules view of the just-visited activity.
This date is the Planned Start date field for the activity. If this field contains no data, then this date is the Earliest Start date field for the activity.
If this field contains no data, then this date is the date designated in the user preferences for the Dispatch Board.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Drill down on the Status field in the Activities List view under Service Request.
2. Date (or the first date of the date range) on the Gantt chart of the Dispatch Board is coming as Current Date and not as per Planned Start date or Earliest Start date.

Cause

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In this Document
Symptoms
Cause
Solution


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