Snic.sh Failing With "JDK/JRE not found. Please set JAVA_HOME Environment Variable to the correct value."
(Doc ID 1965505.1)
Last updated on APRIL 18, 2023
Applies to:
Siebel CRM - Version 8.1.1.11 [IP2013] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.11 [23030] version, Installation
When attempting to run the image creator utility (snic.sh) to create the 8.1.1.11 installation image for Server (for OEL 6.5), the utility is failing with JAVA_HOME.
ERROR
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JDK/JRE not found. Please set JAVA_HOME Environment Variable to the correct value.
ENVIRONMENT
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8.1.1.11 on OEL 65. 64-bit
STEPS
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The issue can be reproduced at will with the following steps:
1. Download 8.1.1.11 23030 SIA sebl_aru Patch Number 17470764 from My Oracle Support > Patches & Updates
2. Extract all zip files to a folder:
3. Set JAVA_HOME
4. run snic.sh
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is not able to proceed with the installation of 8.1.1.11 since the image creation is failing. This will delay user to move to 8.1.1.11.
Cause
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In this Document
Symptoms |
Cause |
Solution |
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