./encryptstring: Error While Loading Shared Libraries: Libxerces-c.so.28: Cannot Open Shared Object (Doc ID 1965699.1)

Last updated on JULY 14, 2016

Applies to:

Siebel CRM - Version 8.2.2.4 SIA [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.2.2.4 SIA [23030] version, Security / Authentication

./encryptstring: error while loading shared libraries: libxerces-c.so.28: cannot open shared object

1. We forgot the Anonymous user password, and hence trying to reset the password
2. And replace it in eapps.cfg

While trying to reset the password:

[amgsiebel@damevlsiea1u bin]$ pwd
<SIEBEL_ROOT>/sweapp/bin
UNIX_PROMPT/bin]$ ./encryptstring LDAPUSER
./encryptstring: error while loading shared libraries: libxerces-c.so.28: cannot open shared object file: No such file or directory


We get the error, both in Siebel_root\bin or Sweapp\bin directory...

ERROR
-----------------------
./encryptstring: error while loading shared libraries: libxerces-c.so.28: cannot open shared object file: No such file or directory




STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1> Login to unix system via telnet or ssh using siebel unix user account
2> UNIX_PROMPT$ pwd
/u01/siebel/sweapp/bin
3> UNIX_PROMPT$ ./encryptstring LDAPUSER
./encryptstring: error while loading shared libraries: libxerces-c.so.28: cannot open shared object file: No such file or directory

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, anonymous user password cannot be encrypted.

Cause

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