SEGMENT CONTEXT IS LOST WHEN RETURNING FROM DASHBOARDS IN OPEN UI (Doc ID 1966716.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Marketing - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Siebel Marketing

ACTUAL BEHAVIOR
---------------
Segment context is lost when navigating back from Dashboards because it is returning back to the Segment Designer view instead of the Edit Segment view.


EXPECTED BEHAVIOR
-----------------------
Segment context should not be lost when navigating back from Dashboards.

STEPS
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The issue can be reproduced at will with the following steps:

1) Logon to Siebel Marketing in Open UI Firefox

2) Go to Segment Designer and open an existing Segment

3) Click in the Count link at the right bottom side

4) It opens a popup with the list with available Dashboards

5) Click in any Report to go to the Dashboard

6) Dashboard Report opens in the same Siebel window.

7) Click "Back" button in the browser to return to the Segment.

8) When clicking in the browser back button it returns to the Segment Designer view instead of the Segment being edited

9) When connecting directly to OBI, Dashboard link also opens in the same window, however, clicking Back returns to the Segment being edited.



BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot keep the Segment context

Cause

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