Only The First 150 Employees Of A Service Region Display On Dispatch Board (Doc ID 1966828.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Field Service - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.9 [IP2013] version, Field Service

ACTUAL BEHAVIOR
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When loading the Top Levels of the HIerarchy as Service Region on Dispatch Board, only the first 150 Employees display, even though there are more than 150 Employees in the Service Region.

EXPECTED BEHAVIOR
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When loading the Top Levels of the HIerarchy as Service Region on Dispatch Board, more than 150 employees are displayed.

150 appears to be a known limit since it is documented in the Siebel Bookshelf the following:

 

Siebel Field Service Guide > Scheduling Using Siebel Scheduler >

Defining Schedules and Availability for Employees

It is recommended that you assign no more than 150 employees to each service region, especially if you use optimization.

 

Cause

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