Siebel Open UI - Email Preview in Communications Screen Causes Browser to Hang
Last updated on MARCH 02, 2017
Applies to:Siebel Email Response - Version 22.214.171.124.10 [IP2013] to 126.96.36.199.15 [IP2013] [Release V8]
Information in this document applies to any platform.
When an inbound email with empty tags <title></title> is previewed in communications screen, it caused browser to hang and application gets unresponsive.
The issue can be reproduced at will with the following steps:
1. Send a inbound email with attachment with content of <title></title>
2. Check the inbound email in communication screen.
3. Try to open the email which results in browser hang.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
Million Knowledge Articles and hundreds of Community platforms