Siebel Open UI - Email Preview in Communications Screen Causes Browser to Hang (Doc ID 1967051.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.11.10 [IP2013] to 8.1.1.11.15 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

When an inbound email with empty tags <title></title> is previewed in communications screen, it caused browser to hang and application gets unresponsive.

The issue can be reproduced at will with the following steps:

1. Send a inbound email with attachment with content of <title></title>
2. Check the inbound email in communication screen.
3. Try to open the email which results in browser hang.

Cause

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