Wrong "un" and "rn" Automation Attributes in Level 3 Tab
(Doc ID 1967596.1)
Last updated on NOVEMBER 22, 2019
Applies to:
Siebel Call Center - Version 8.1.1.11.12 [IP2013] to 8.1.1.11.15 [IP2013] [Release V8]Information in this document applies to any platform.
Symptoms
On : 8.1.1.11.12 [IP2013] version, System Admin
ACTUAL BEHAVIOR
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Siebel Automation has been enabled for a Siebel OpenUI component. Wrong Automation Attributes are shown when drilling down on a Level 3 View when using IE11.
EXPECTED BEHAVIOR
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The Automation Attributes should show the right ot/un/rn values
STEPS
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The issue can be reproduced at will with the following steps:
1. Enable Automation for a Siebel OpenUI German OM or an ENU component:
EnableAutomation = True
AllowAnonUsers = True
2. Size the IE11 browser window to 1040x820.
3. ENU: navigate to Account > Accounts List > drill-down the first Contact record.
Inspect the Contact tab: right click > Inspect Element. Below Test Automation attributes are shown:
ot="SiebViewLink" un="Activities - Roll-up" rn="FINS IBD Activities Rollup View">
Should have been
ot="SiebViewLink" un="Contacts" rn="Account Detail - Contacts View"
4. DEU: navigate to Firmen > Firmenliste > drill-down the first Contact record.
Inspect the Personen tab: right click > Inspect Element. Below Test Automation attributes are shown:
ot="SiebViewLink" un="Aktivitäten" rn="Account Detail - Activities View">
Should have been
ot="SiebViewLink" un="Personen" rn="Account Detail - Contacts View>
BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, test automation tools/scripts register incorrect attributes.
Changes
Cause
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In this Document
| Symptoms |
| Changes |
| Cause |
| Solution |
| References |