Multiple Different Image Attachments Show Same Image (Doc ID 1968139.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When there are more than one image attached to a record and user tries to open one by one using OpenUI with Firefox on version 8.1.1.11.X the same image appears instead of open the new one.

This issue happens when Static File Caching is configured and Siebel Server is running on Linux or AIX platforms. See file caching configuration on Bookshelf -> Siebel Performance Tuning Guide > Tuning Siebel Web Client > Guidelines for Siebel Web Client Tuning 

E.g.

1 - Insert three different images (jpg files) to Activity -> Attachments using Firefox.

2 - Click on first image and a new tab will be opened displaying the attached image. Close the tab.

3 - Click on the second image and same image will be displayed in a new tab.

4 - Same thing happens if the third image is opened

 

The same issue is not reproduced on other browsers like Chrome or IE neither if the version is 8.1.1.14 or the server is on Windows.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms