Multiple Different Image Attachments Show Same Image
(Doc ID 1968139.1)
Last updated on AUGUST 22, 2018
Applies to:Siebel CRM - Version 22.214.171.124.11 [IP2013] and later
Information in this document applies to any platform.
When there are more than one image attached to a record and user tries to open one by one using OpenUI with Firefox on version 126.96.36.199.X the same image appears instead of open the new one.
This issue happens when Static File Caching is configured and Siebel Server is running on Linux or AIX platforms. See file caching configuration on Bookshelf -> Siebel Performance Tuning Guide > Tuning Siebel Web Client > Guidelines for Siebel Web Client Tuning
1 - Insert three different images (jpg files) to Activity -> Attachments using Firefox.
2 - Click on first image and a new tab will be opened displaying the attached image. Close the tab.
3 - Click on the second image and same image will be displayed in a new tab.
4 - Same thing happens if the third image is opened
The same issue is not reproduced on other browsers like Chrome or IE neither if the version is 188.8.131.52 or the server is on Windows.
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