Multiple Different Image Attachments Show Same Image
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 126.96.36.199.11 [IP2013] and later
Information in this document applies to any platform.
When there are more than one image attached to a record and user tries to open one by one using OpenUI with Firefox on version 188.8.131.52.X the same image appears instead of open the new one.
This issue happens when Static File Caching is configured and Siebel Server is running on Linux or AIX platforms. See file caching configuration on Bookshelf -> Siebel Performance Tuning Guide > Tuning Siebel Web Client > Guidelines for Siebel Web Client Tuning
1 - Insert three different images (jpg files) to Activity -> Attachments using Firefox.
2 - Click on first image and a new tab will be opened displaying the attached image. Close the tab.
3 - Click on the second image and same image will be displayed in a new tab.
4 - Same thing happens if the third image is opened
The same issue is not reproduced on other browsers like Chrome or IE neither if the version is 184.108.40.206 or the server is on Windows.
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