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CRM Desktop 3.8.16 On Siebel 8.1.1.14 : Appointment Not Appear In Outlook Calendar (Doc ID 1968445.1)

Last updated on AUGUST 19, 2022

Applies to:

Siebel CRM Desktop - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14 [IP2014] version, CRM Desktop for Outlook

ACTUAL BEHAVIOR
---------------
CRM Desktop 3.8.16 On Siebel 8.1.1.14 : Appointment not appear in Outlook calendar

Context :

OS : Windows 7 64 bits.
Microsoft Outlook 32 bits
CRM Desktop 3.8.16
Siebel Financial services 8.1.1.14
Language FR

- Create an activity in the Siebel Calendar (CAL_TYPE_CD = ‘Calendar and Activity’).
- Launch the synchronization.
- Nothing in the Outlook Calendar.
- In Outlook in the Directory "Activity" (Add by CRM desktop) the activity appears

Why we can't see it in the calendar ?



 
.

Changes

 Customer moved from 8.1.1.7 to 8.1.1.14

Cause

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In this Document
Symptoms
Changes
Cause
Solution


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