Forwarding Siebel Email throws error : Unable to load message 0xffff(SBL-GEN-00000)
Last updated on MARCH 01, 2018
Applies to:Siebel CRM - Version 188.8.131.52  and later
Information in this document applies to any platform.
Customer have implemented multiple siebel file system solution to achieve the archiving of old attachments.
It was implemented by changing Dsfilesystem parameter of serverdatasrc from *FSM* to *FSM*,/FS1/att,/FS2/att,/FS3/att.
Archiving scripts are placed to move attachments older than 3 months from primary FS (FS1) to one of the archive directory(FS2 OR FS3).
With this configuratiin end user of Siebel AOM are able to access historic attachments without any issues.
he issue is coming up with the Forwarding Operation of email from thin client.
Whenever user tries to forward an email whose attachments are moved to the archived directories an error is thrown
The emails are forwarded by the normal process using "Forward" button option under "Communications" screen select any inbound or outbound email having attachments which was received/sent ( associated activity created) 3 months before.
"Unable to load message " (SBL-GEN-0000)
On checking the corresponding task log of FSMSrvr component it is reporting folowwing error.
Sign In with your My Oracle Support account
Don't have a My Oracle Support account? Click to get started
My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms