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LDAP authentication for object manager is failing but does work for DB authentication (Doc ID 1969692.1)

Last updated on APRIL 30, 2018

Applies to:

Siebel Universal Customer Master - Version 8.1.1.10 [23021] and later
Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------


Siebel version:- 8.1.1.10 [23021]
Platform:- Linux x86-64


Statement of Issue:
-----------------------------
LDAP authentication for object manager is failing but does work for DB authentication.


Error:
-------
 This error is observed in the SWE log

198194320: [SISNAPI]: connection (0x8ada4b0) got error code 1180678
[SMCONN] Hello handshake to (siebel.tcpip.none.none://ppseelm-lx4298.kdt.com:2321/ppe_ochent/ppseelm-lx4298.kdt.com:2321objmgrldap_enu) failed in 0 secs
( (0) err=4653064 sys=0) SBL-SCB-00008: Component ((null)) is unavailable on this server.


Steps:
---------
Try to connect to object manager via LDAP authentication.

 
Business Impact:
-------------------------
A successful authentication is required for this component.

Cause

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In this Document
Symptoms
Cause
Solution


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