CTI Parameter "RestoreScreenOnWorkResumed" Not Working as Expected with GPlus Adapter 8.x (Doc ID 1970580.1)

Last updated on FEBRUARY 18, 2015

Applies to:

Siebel CRM - Version 8.2.2.4.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

CTI parameter "RestoreScreenOnWorkResumed" doesn't work as expected with GPlus Adapter 8.x

There is a CTI parameter "RestoreScreenOnWorkResumed" for CTI configuration. Siebel CTI Administration Guide says it specifies whether or not the screen state is restored when
a suspended work item of any channel is resumed. We set value to True, but the screen is not restored when call is resumed.

Cause

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