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Empty OWNER_ACCOUNT_ID After Ungroup Operation On Order Item (Doc ID 1970685.1)

Last updated on MARCH 17, 2019

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When ungrouping an order line, the OWNER_ACCOUNT_ID is not set on the ungrouped lines. This can be shown as follows:

Create customizable product:

Root Product

> Child (default = 1)

Set the Auto Explode flag on Root Product.

Create account.

Create order for account.

Add order line of Root Product with Qty=3.

Take ungroup option from menu.

Check database for the 6 line items.

The first two will have OWNER_ACCOUNT_ID set, the last four (created by the ungroup) will have it set to NULL.

Cause

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In this Document
Symptoms
Cause
Solution
References


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