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Cannot Expand/Collapse Customizable Products In Hierarchical List Applet When Dynamic Toggle Applet Configured In OpenUI (Doc ID 1970767.1)

Last updated on APRIL 29, 2021

Applies to:

Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.


The product hierarchy is not able to be collapsed/expanded when a toggle applet has been configured. Either nothing happens or the popup message "Method Expand is not allowed here.(SBL-UIF-00348)" is displayed. This can be shown as follows:

In Siebel Tools copy "Order Entry - Line Item Form Applet (Sales)" to "Order Entry - Line Item Test" and make a change to it i.e. change caption, so that you can see that it is being shown in the UI.

For "Order Entry - Line Item Form Applet (Sales)" navigate to Applet Toggle and create a new record for "Order Entry - Line Item Test". The Auto Toggle field should be Product Type Code, and the value Transportation.

Compile into srf.

Create following two product structures:

CP1 (product type = Product)
> P1

CP2 (product type = Transportation)
> P2

Create order. (View: Order Entry - Line Items Detail View (Sales))
Add CP1 and customize to add P1.
Can expand/collapse CP2 in order.
Add CP2 and customize to add P2.
Cursor reverts to CP1.
Can expand/collapse CP1.
Expand CP2/collapse CP2.
Note now that expand/collapse icon has disappeared so cannot expand either product anymore.
Navigate to another view and then back to here.
Expand CP1.
Expand CP2.
Collapse CP1, error message "Method Expand is not allowed here.(SBL-UIF-00348)" is displayed.


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