Siebel Persistently Prompts For ActiveX Installation After Upgrading From 8.1.1.10 To IP2014. (Doc ID 1980607.1)

Last updated on OCTOBER 21, 2015

Applies to:

Siebel CRM - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.

Symptoms

User have Siebel 8.1.1.10 SiebelAX_Desktop_Integration_23021.inf and SiebelAX_Desktop_Integration_23021.exe in C:\Windows\Downloaded Program Files.
When logging into Siebel 8.1.1.11, users are prompted to download the newer SiebelAX_Desktop_Integration. Users do not have permissions to do this, so the system admin must login to do the download. Even after the system administrator has done the download, the users are prompted to download each time they login to 8.1.1.11

Cause

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